Call (440) 545-2296


PROPERTY MANAGEMENT

Property Management Case Study

EZmaintain greatly helped to optimize and standardize property management processes across all sites for a leading independent facility management and real estate service provider.

BACKGROUND

Our client a leading property management provider offers its customers added value through process oriented facility and property management services. It offers services for sustainable and integrated building management from a single source - efficiently and professionally. With a comprehensive network of branches and bases, the client is present in United Kingdom and Europe. With EZmaintain's flexible solutions, they provide customers with very easy access to their services and at the same time make it transparent to the customer.

CHALLENGE

Our client is constantly improving and updating their processes to increase operational efficiency and create value addition for their customers. They needed technologies and solutions that not only supported these innovations but also would drive them together. Existing IT tools and solutions no longer met these requirements and were technically obsolete. User acceptance declined, and they were not able to react quickly to changing market requirements and the total cost of ownership was increasing. What was needed was a centralized, standardized, and process-driven facility maintenance solution that could be deployed across all sites and projects, with an online portal that enables to be seamlessly connected.

IMPLEMENTATION ADVANTAGES

The solution has helped our client enormously to optimize and standardize their processes across all sites, ensuring a consistent and professional market presence. By providing an integrated solution for all parties involved, they were able to increase the speed of processing and, at the same time, the quality, which ultimately leads to better service at lower costs. Now the employees know exactly who has what to do when and where. With EZmaintain's reporting capabilities, management information can be created very quickly, which helps Management to identify continuous improvement opportunities. Thanks to EZmaintain's innovative power, our client’s employees are always benefiting from new solutions, such as its compatibility with Mobile platforms that help them to improve and further develop the business. And last but not least, maintenance downtime can be significantly reduced, which means that we can save costs and money directly.

SOLUTION

The decision for EZmaintain was due to the clearly process-oriented setup and the ability to configure the specific requirements easily, thus ensuring maximum flexibility and future-proofing. It offers a comprehensive set of best-practice setups for many business processes, enabling fast and secure implementation. As a market leader, it also provides security when it comes to long-term support, sufficient manpower and future innovations. Our client has implemented EZmaintain in a multi-level approach and has now been installed at 3 other sites of client. All relevant Data on contracts and buildings are recorded and maintained in a central database. All activities related to preventive and planned maintenance are illustrated through EZmaintain, including the disposition of the work orders as well as the respective administrative processes. 20 employees are also using EZmaintain on Mobile platforms to further increase the efficiency of their execution. The client customers can easily enter service requests via the online portal and track the current status anytime and anywhere. Employees are comprehensively trained on it and can thus create new report templates or maintain client’s standards. Thus, client has the full Control over their processes and is able to maximize the value addition of the solution.